Política de envío

Shipping & Delivery Policy

Thank you for choosing KT Auto Parts! The following terms govern all shipments from our store. By placing an order on our website, you confirm that you have read and fully agree to this policy.

1. Order Processing Time

All orders are thoroughly inspected and packaged within 1–3 business days after payment confirmation (excluding weekends and public holidays). Once your package is dispatched, you will automatically receive an email containing your official tracking number. Please note that processing time and shipping transit time are calculated separately.

2. Shipping Origin & Estimated Delivery Time

To optimize global logistics and offer competitive pricing, all products are shipped directly from our professional regional distribution center in mainland China, via premier international express couriers — FedEx and DHL Express.

  • Estimated Standard Delivery Time: 5–8 business days (door-to-door tracking included)

All delivery timeframes are estimates only and do not constitute a legal guarantee. Actual delivery times may vary due to factors beyond our control, including but not limited to carrier delays, customs inspections, and global logistics disruptions.

3. Package Dimensions & Weight Disclaimer

Important Notice: The dimensions and shipping weights listed on product pages are approximate reference values for the parts themselves, not the final packaged shipment. Due to protective packaging materials (e.g., bubble wrap, reinforced cartons), the actual gross weight and dimensions of the final package may differ from the figures shown on the product page. The shipping fee charged at checkout is based on the actual packaged weight and dimensions.

4. Shipping Rates

Shipping fees are automatically calculated at checkout based on the total packaged weight, destination address, and shipment dimensions. The final shipping fee displayed at checkout is binding.

Standard tiered rates (for reference):

Package Weight Applicable Items Shipping Fee
Up to 2.0 kg Lightweight parts, seals, sensors $30.00
2.01 kg – 10.0 kg Medium components, gear pumps $70.00
10.01 kg – 20.0 kg Heavy assemblies, single PTO units $150.00
20.01 kg – 32.0 kg Multi-unit orders, heavy components $270.00

Once an order has been dispatched, shipping fees are non-refundable under any circumstances.

5. Bulk Orders & Oversized Freight (Over 32 kg)

Orders exceeding 32 kg cannot be processed through standard online checkout. For wholesale orders, pallet shipping, or dedicated ocean/air freight forwarding, please contact our logistics team directly for discounted wholesale pricing and tailored shipping solutions:

6. Delays, Force Majeure & Liability Limitation

We shall not be held liable for any shipping delays caused by circumstances beyond our reasonable control (force majeure events), including but not limited to:

  • Customs clearance procedures
  • Natural disasters or severe weather conditions
  • Postal or carrier strikes
  • Government actions or policy changes
  • Global public health emergencies (e.g., pandemics)

Refund requests or order cancellations resulting from delays caused by the above force majeure events will not be accepted.

7. Proof of Delivery & Loss of Risk

Once a package is handed over to the third-party carrier, all risk of loss or damage transfers entirely to the buyer.

  • Proof of Delivery: If the carrier's official tracking system shows a status of "Delivered" or "Successfully Delivered", this status shall serve as final and indisputable proof of delivery.
  • Lost or Stolen After Delivery: We are not responsible for packages that are lost, stolen, or misplaced after the carrier has marked them as delivered. No refunds or replacements will be issued for packages confirmed as delivered.

8. Customs, Import Duties & Local Taxes

Orders shipped outside mainland China may be subject to local import taxes, customs duties, VAT, or handling fees as determined by the destination country's customs authority. All such charges are the sole responsibility of the buyer.

If a package is returned or destroyed because the buyer refuses to pay applicable local customs fees, no refund will be issued.

9. Accuracy of Shipping Information

Please ensure that the delivery address, phone number, and recipient name provided at checkout are 100% accurate and complete.

We are not responsible for misdeliveries, lost packages, or returns caused by incorrect or incomplete address information provided by the buyer. No refunds or replacements will be offered in such cases.

10. Contact Us

For any questions regarding compatibility, shipping times, or tracking updates, please reach out to our customer support team: